REFUND, RETURN & CANCELLATION POLICY

Effective Date: August 01, 2026

At Ausban Blanks, we manufacture and provide apparel products, including fully customized garments produced according to each customer's specifications.

Because our products are made to order and may include customized designs, printing, embroidery, labels, colors, sizes, and other specifications, our return, refund, and cancellation policy is different from that of standard ready-to-ship merchandise.

Custom and Made-to-Order Products

Most products purchased through Ausban Blanks are made specifically for the customer. Once an order has entered production, it generally cannot be cancelled or modified because materials, labor, customization, and production resources have already been committed to the order.

Customers are responsible for reviewing and confirming their order details, including:

• Product type

• Quantity

• Sizes

• Colors

• Artwork/design

• Printing or embroidery specifications

• Labels and other customization

• Shipping information

before production begins.

Order Cancellation

Customers may request cancellation before production has started.

Once production has commenced, cancellation may not be available because the order has already incurred manufacturing costs.

If an order is cancelled before production begins and the cancellation is approved, any eligible refund will be processed using the original payment method, subject to any non-refundable costs already incurred.

Returns

Due to the customized and made-to-order nature of our products, we generally do not accept returns for customer preference, incorrect size selection, change of mind, or other reasons unrelated to a manufacturing defect or error attributable to Ausban Blanks.

Damaged, Defective, or Incorrect Products

If a customer receives merchandise that is materially defective, damaged during shipment, or materially different from the approved order, the customer must contact us as soon as reasonably possible after delivery.

The customer may be asked to provide:

• Order number

• Photographs of the merchandise

• Photographs of the packaging

• Description of the issue

• Other information reasonably necessary to investigate the claim

After reviewing the claim, Ausban Blanks may, at its discretion and where appropriate, offer a replacement, correction, partial refund, or full refund for the affected merchandise.

Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on the customer's financial institution, card issuer, or payment processor.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.

Contact

For questions regarding cancellations, returns, or refunds, customers may contact us through our customer service channels, including WhatsApp or the contact information provided on our website.